EpicCare Link

If you are not using Main Line Health's Epic electronic medical record system, signing up for EpicCare Link provides you and your staff with a secure platform where you can easily stay informed about your patient's status when they are admitted or referred to a Main Line Health facility or specialist.

Examples of those who can benefit from a Main Line Health EpicCare account include:

  • Referring providers
  • Referred to providers
  • Post-acute care facilities
  • Clinical and office support staff

Benefits of EpicCare Link include:

  • Simple set up – Since this is a web-based program, EpicCare Link can be used even if your office has another type of electronic medical record system and doesn't require any additional software to be installed.
  • Real-time patient updates – As soon as your patient's information is entered into their electronic medical record, the information is available to you. From appointments scheduled and medication lists to progress notes and imaging and lab results, the information you need is available anytime.
  • Secure and private – EpicCare Link is HIPAA-compliant, so you your patient's privacy is always protected. Every member of your team approved for system will receive a personal login and system usage is also monitored to ensure there are no breaches in confidentiality.

Learn more by viewing our frequently asked questions about EpicCare Link.

Login to EpicCare Link

How do I enroll and get started?

You can sign up for a Main Line Health EpicCare Link account in two easy steps:

1) Download, print and complete our access agreement – This is a legally binding agreement and covers your responsibilities as a provider who will be accessing protected health information (PHI). If you agree with the terms of the agreement, please complete this document and send a signed version of it to the Main Line Health EpicCare Link team at [email protected].

Download and view our EpicCare Link access agreement (PDF)

You will receive notification from Main Line Health when your access agreement is received and approved.

2) Download the user enrollment form – Following the completion of the access agreement form, the final step to complete your application is to have your EpicCare Link site administrator complete the user enrollment form. You can download it to get started while waiting for the access agreement form to be approved, or the Main Line Health EpicCare Link system administrator will be contacting your site administrator to assist in completing this form after the access agreement is signed.

Download your EpicCare Link user enrollment form

Once Main Line Health receives your completed user enrollment form, you will be notified of a date for training and turnover of the application.

Who can I contact for more information?

To learn more about Main Line Health EpicCare Link, please contact Lorraine Placido, system director of physician relations and recruitment, by emailing [email protected].

If you forgot your password or can't log in, please contact your site administrator for EpicCare Link. As a secondary option you can call the Main Line Health Help Desk at 484.596.4357 or you can email the Main Line Health EpicCare Link support team at [email protected].

Frequently asked questions

Any additional questions about Main Line Health EpicCare Link, contact us at [email protected]


What is EpicCare link

Epic Care Link is a secure, web based application for connecting private and referring physicians, skilled nursing and long term care facilities and their staff to Main Line Health’s electronic medical record. The tool provides read-only access to your patients’ health record. This includes hospitalizations, Main Line Healthcare specialist’s referrals and other real time clinical data for physicians and staff without full Epic access.

How does EpicCare Link work?

EpicCare Link provides registered users with secure access to their patients’ electronic health record information and test results from Main Line Health.

How do I sign up for EpicCare Link?

To become a registered user and entity, please visit our EpicCare Link web page at mainlinehealth.org/link to request access. The process entails completing an Access Agreement and User Enrollment Form.

Why do I need access?

  • EpicCare Link can improve patient care by allowing you to view your patient’s clinical history, test results, reports and images.
  • You will get real time notification when patients are admitted to a Main Line Health hospital or visit a Main Line Health Emergency Room.

What computer equiptment will I need

To access Main Line Health EpicCare Link, you will need a computer with an internet connection. EpicCare Link incorporates encryption technology ensuring that only you have access.

Is there a fee for using Main Line Health EpicCare Link?

Main Line Health provides EpicCare Link at no cost. 

Is training required to use EpicCare Link?

Main Line Health will offer a one hour webinar-style training for your site. Additionally, EpicCare Link contains embedded tools that provide tips and suggestions as you navigate EpicCare Link. There are also some targeted education materials in the Quick Links section of the EpicCare Link home page.

Can I share my EpicCare Link user name and password with someone else?

If you have access to EpicCare Link as a part of your job, it is so you can perform your duties in support of caring for patients. When you agree to the terms and conditions of using EpicCare Link, you agree to keep this information private and not allow anyone else to use this information.

You are responsible for any activity that occurs using your user name and password. Even if you are called away from your computer and someone else is active with this information, you are responsible. If others in your clinic or department need EpicCare Link access, they can request their own account by contacting their EpicCare Link Site Administrator.

Does EpicCare Link help my practice attest to meaningful use?

No, EpicCare Link does not address specific Meaningful User criteria, but it is a valuable tool for physician office practices and chart reviewers. 

Who should I contact if I am having problems accessing EpicCare Link?

Main Line Health requires every site using EpicCare Link to assign a Site Administrator. This Site Administrator will have abilities to reset passwords and more. For any access issues please contact your Site Administrator.

If your Site Administrator cannot assist or resolve the issue they have direct access to the Main Line Health EpicCare Link System Administrator and your site administrator should contact us.