MyChart Frequently Asked Questions

Whether you're a first-time MyChart user or are looking to learn more about some of the features in your account, our FAQs can help you make the most of your MyChart account. 

Activation and enrollment

  • I forgot my password. What should I do?

  • Can you send me a new activation code if I've lost it, didn't receive it or have let it expire?

Messages and prescription requests

  • If I send a message to my doctor or nurse, when can I expect a reply?

  • Where can I access letters from my provider?

  • Can I request prescription refills in MyChart?

Results and visit notes

  • When can I see my test results in MyChart?

  • What are visit notes?

  • What should I do if information in MyChart isn’t correct?

Proxy access

  • May I view another individual's information in MyChart, such as a family member's?

  • May I ask questions regarding a family member from MyChart account?

  • Can my spouse and I share one MyChart account?

  • How do I terminate proxy access?

  • Where can I update my personal information (e.g., home address, email or change my password)?

Insurance and billing

  • Why does the MyChart billing balance differ from my paper statement?

  • I have questions about billing and payment options.

  • How do I print out a payment summary for this year? Or last year?

  • How do I obtain an itemized statement?

  • How can I add, remove or edit my insurance information in MyChart?

  • Can I save my credit card for future use?

  • My credit card declined but my bank shows it has processed.

  • I don't recognize the name of the physician on my statement.

Security and technical help

  • How can I update my notification settings?

  • Why should I enable location access and notification settings in the MyChart app?

  • I was logged out of MyChart. What happened?

  • Can I update notification preferences on the MyChart app?

  • Can I use MyChart on my mobile device?

  • What is two-step verification?

Who do I contact if I have further questions?

If you have questions or need assistance, please call our 24/7/365 portal help desk at 484.580.1080 or send a message securely using our support form.